At 10wen, we believe that online gaming should always be fun, safe, and within your personal limits. Our responsible gaming framework is built to protect every Pakistani player — from Karachi to Lahore — with transparent tools, strict age verification, and round-the-clock support.
At 10wen, responsible gaming is not a checkbox — it is a core part of how we operate. We understand that while the vast majority of our players enjoy cricket betting, slot games, Kalaka Bingo, and Jackpot Fishing purely for entertainment, a small number of people may develop unhealthy patterns over time. Our duty is to identify those risks early and provide every player with the tools they need to stay in control.
We have built our platform with Pakistani players in mind — people from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and every corner of the country who deserve a gaming environment that is not just exciting, but also genuinely safe. Every feature of our responsible gaming programme — from deposit limits to self-exclusion — has been designed to be simple, accessible on mobile, and effective.
10wen aligns its responsible gaming standards with internationally recognised frameworks, including those promoted under our international gaming licensing obligations. We take those commitments seriously and we report on our responsible gaming activities as part of our ongoing compliance programme.
Every 10wen player has free, instant access to these responsible gaming tools directly from their account dashboard. No waiting period. No forms to fill in. Just real control, right now.
Set a maximum daily, weekly, or monthly deposit amount in PKR. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered instantly — increases take 24 hours to take effect.
✅ Available NowCap the total amount you are willing to lose within a given time period. When your loss limit is reached, your session will be automatically closed and you will not be able to place further bets until the limit period resets.
✅ Available NowSet a maximum daily session duration. 10wen will display on-screen reminders as you approach your limit and will automatically end your session when the time is reached — helping you keep gaming a leisure activity, not a habit.
⏰ Time-Based ControlEnable periodic pop-up reminders that tell you how long you have been playing and how much you have wagered in the current session. These reality check notifications appear every 15, 30, or 60 minutes, depending on your preference.
🔔 Awareness ToolTake a short break from gaming with a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During a cool-off period your account remains open but you cannot deposit or place bets. Withdrawals remain available at all times.
✅ Immediate ActivationIf you feel you need a longer break, self-exclusion allows you to close your 10wen account for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, all marketing communications are stopped immediately.
🚫 Strongest ProtectionProblem gambling can creep up quietly. It does not always look like what you might expect — it rarely starts with dramatic losses or visible distress. More often, it starts with small changes in behaviour that, over time, add up to a serious problem. Knowing the early warning signs is the first step toward getting help.
If you recognise any of the signs listed here — in yourself or in someone close to you — please do not hesitate to reach out to 10wen's support team or one of the independent support resources listed further down this page.
Self-exclusion is the most powerful responsible gaming tool available. It immediately blocks all access to your 10wen account and stops all promotional communications. Here is how to activate it in three simple steps.
Visit 10wen.bet and log into your player account using your registered mobile number and password.
Navigate to Settings → Responsible Gaming → Self-Exclusion from your account dashboard menu.
Select your exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. All options take effect instantly.
Confirm your choice. Your account will be locked immediately and a confirmation will be sent to your registered email address.
If you are struggling to activate self-exclusion through your account settings, or if you simply prefer to speak to someone directly, our support team can process your self-exclusion request on your behalf — with no delay and no questions asked about your reasons.
The following questions are based on internationally recognised problem gambling screening tools. Answer honestly — this is for your benefit only and your responses are completely private.
In the past 12 months, have you experienced any of the following?
Whether you need to talk to someone right now or want to learn more about managing your gambling habits, these support channels are available to every 10wen player across Pakistan.
Our trained support agents are available 24 hours a day, 7 days a week. You can discuss your responsible gaming concerns confidentially and request any safety tool to be activated on your behalf.
Send a confidential email to our responsible gaming team. All responsible gaming enquiries are treated with full privacy and are handled by specially trained staff members.
For players who need professional psychological support, we recommend speaking to a qualified mental health professional or counsellor. Many offer confidential consultations in major Pakistani cities including Karachi, Lahore, and Islamabad.
If you are concerned about a family member's gambling habits, 10wen's support team can guide you through the options available, including how to request a third-party exclusion referral on behalf of a loved one.
This Responsible Gaming Policy applies to all players registered on the 10wen platform at 10wen.bet. It sets out 10wen's obligations to its players, the tools and protections available to players, and the procedures 10wen follows to identify and respond to problem gambling behaviour. This policy applies to all game types offered on the platform, including cricket betting, slot games, Kalaka Bingo, Jackpot Fishing, and the 10wen Casino live dealer suite.
10wen operates a strict 21+ age policy. No person under the age of 21 years is permitted to register an account, make a deposit, or participate in any gaming activity on the platform. To enforce this policy, 10wen requires all new registrants to complete identity verification using a valid government-issued identification document, including a Pakistani National Identity Card (CNIC) or equivalent. Accounts that fail age verification are suspended immediately and any deposited funds are returned to the originating payment method.
10wen recommends that parents and guardians use parental control software to prevent minors from accessing online gambling websites. If you are concerned that a minor has accessed the 10wen platform, please contact [email protected] immediately.
Any player may request self-exclusion from the 10wen platform at any time and without providing a reason. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or on a permanent basis. During self-exclusion:
Upon expiry of a self-exclusion period, the player must actively contact 10wen to request account reactivation. A mandatory 7-day reflection period applies before any reactivation is processed.
Players may set the following voluntary limits on their 10wen account at any time through the Responsible Gaming section of their account dashboard:
Reductions to any limit take effect immediately. Requests to increase a previously set limit are subject to a mandatory 24-hour cooling-off period before taking effect.
Players who wish to take a temporary break from gambling may activate a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During a cool-off period, the player cannot deposit or place bets, but may log in to review account history and process withdrawals. Cool-off periods cannot be cancelled once activated and will run to their full duration.
10wen employs ongoing monitoring processes to identify players who may be exhibiting signs of problem gambling behaviour. Indicators monitored include, but are not limited to: rapid increases in deposit frequency or amount, extended continuous session durations, repeated failed deposit attempts, high-frequency bonus claims, and patterns consistent with chasing losses. Where such indicators are identified, 10wen may proactively contact the player to offer responsible gaming resources and tools.
All customer-facing staff at 10wen, including live chat agents and support email handlers, receive regular training on problem gambling identification, responsible gaming tool activation, and appropriate escalation procedures. Staff are trained to handle all responsible gaming interactions with empathy, confidentiality, and urgency.
10wen does not direct promotional materials — including bonus offers, free bet promotions, or deposit match incentives — toward players who are subject to self-exclusion, cool-off periods, or who have been identified through internal monitoring as potentially vulnerable. Players may also opt out of all marketing communications at any time by contacting [email protected] or adjusting their communication preferences in account settings.
10wen operates under international gaming licensing standards and is committed to meeting all responsible gaming obligations required by its licensing framework. Our responsible gaming programme is reviewed on a regular basis to ensure it remains aligned with international best practice and the evolving needs of our player base across Pakistan.
This Responsible Gaming Policy is reviewed at least annually and is updated as required to reflect changes in regulatory requirements, platform features, and best practice standards. The most current version of this policy is always available at 10wen.bet/responsible-gaming. For questions about this policy, contact [email protected].
Hundreds of thousands of Pakistani players enjoy cricket betting, slots, and live casino on 10wen every day. Join them — with the confidence that your safety always comes first.