10wen Terms & Conditions — Complete Platform Agreement

1 Introduction & Acceptance of Terms

Welcome to 10wen. These Terms & Conditions ("Terms", "Agreement") are entered into between you ("Player", "User", "you") and 10wen ("10wen", "Platform", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at 10wen.bet and all associated subdomains, mobile applications, and services.

By registering an account on 10wen, logging in to an existing 10wen account, accessing any game or betting market on the 10wen platform, or making a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or any other supported payment channel, you unambiguously confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease all use of the 10wen platform and close your account. Continued use of the platform following any amendment to these Terms constitutes acceptance of the revised Terms.

2 Eligibility & Age Restrictions

To be eligible to register and maintain an account on 10wen, you must satisfy all of the following conditions at the time of registration and on a continuous basis throughout your use of the platform:

• You are at least 21 years of age;
• You are accessing the platform as an individual acting on your own behalf and not as an agent, representative, or nominee of any third party;
• You are not a current employee, contractor, director, or immediate family member of an employee of 10wen or any of its affiliated entities;
• You do not currently have a self-exclusion order or voluntary exclusion arrangement in place with 10wen or any partner responsible gaming registry;
• You are not located in, or accessing the platform from, a jurisdiction where online gambling is explicitly prohibited by applicable law;
• You have the legal capacity to enter into binding agreements under the laws applicable to your place of residence.

10wen reserves the right to request documentary proof of age and identity at any time. Acceptable documents include a valid Pakistani CNIC (Computerised National Identity Card), passport, or other government-issued photo identification. Failure to provide satisfactory documentation within the timeframe specified by 10wen will result in account suspension until compliance is confirmed.

3 Account Registration & Management

3.1 Single Account Policy

Each individual player is permitted to hold one (1) active account on the 10wen platform. The creation of multiple accounts by a single individual — whether using different email addresses, mobile numbers, payment methods, device identifiers, or IP addresses — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all associated balances.

3.2 Accuracy of Information

You are required to provide accurate, complete, and truthful information during the account registration process and to keep all account information current and up to date at all times. 10wen is not liable for any loss or inconvenience arising from inaccurate account information submitted by the player. This includes, but is not limited to, mobile numbers associated with your JazzCash or EasyPaisa accounts, bank account details for HBL, UBL, or Meezan Bank transfers, and identity document information.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your 10wen account credentials, including your login email or mobile number and password. You must notify 10wen support immediately at [email protected] if you suspect any unauthorised access to your account. 10wen will not be held liable for losses incurred as a result of unauthorised account access where the player has failed to exercise reasonable care in protecting their credentials.

3.4 Account Verification (KYC)

10wen operates a Know Your Customer (KYC) verification process consistent with international gaming licensing standards. Players may be required to complete identity verification before processing withdrawals, when deposits exceed specified thresholds, or at 10wen's discretion as part of routine compliance reviews. Required documentation may include a copy of your CNIC, proof of address, and confirmation of ownership of the payment method used for deposits.

4 Deposits, Withdrawals & Financial Transactions

4.1 Supported Payment Methods

10wen currently supports the following payment channels for both deposits and withdrawals by Pakistani players: JazzCash, EasyPaisa, HBL (Habib Bank Limited), UBL (United Bank Limited), Meezan Bank, and Raast (Pakistan's national instant payment system). All transactions are processed exclusively in Pakistani Rupees (PKR). 10wen does not charge currency conversion fees.

4.2 Deposit Processing

Deposits made via JazzCash and EasyPaisa are credited to the player's 10wen account balance within seconds of payment confirmation. Deposits via HBL, UBL, and Meezan Bank are typically credited within one (1) business hour during normal banking hours. 10wen is not responsible for delays caused by third-party payment processors, mobile network outages, or banking system downtime.

4.3 Withdrawal Processing

Withdrawal requests submitted to JazzCash and EasyPaisa are typically processed within fifteen (15) minutes during standard operating hours. Withdrawals to bank accounts (HBL, UBL, Meezan Bank) are processed within one (1) business day. All withdrawals are subject to successful KYC verification and compliance review prior to release. 10wen reserves the right to delay or withhold withdrawals where there is reasonable suspicion of fraudulent activity, bonus abuse, or violation of these Terms.

4.4 Minimum and Maximum Limits

Minimum and maximum deposit and withdrawal limits are published on the 10wen cashier page and are subject to change at 10wen's discretion. Players should consult the cashier section of their account for the most current limits applicable to their preferred payment method.

4.5 No Third-Party Payments

All deposits must originate from a payment account registered in your own name. Third-party deposits — where the payment source belongs to another individual — are strictly prohibited. Any funds received from unverified or third-party sources will be held pending investigation and may be returned to the originating account.

5 Bonuses, Promotions & Wagering Requirements

5.1 General Bonus Terms

10wen offers a range of bonuses and promotional incentives to registered players. Each individual promotion is governed by specific terms published on the relevant promotion page, which must be read in conjunction with these general Terms. Where any conflict exists between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail in relation to that promotion only.

5.2 Wagering Requirements

All bonuses issued by 10wen are subject to wagering requirements unless explicitly stated otherwise in writing. Wagering requirements specify the number of times the bonus amount (or bonus plus deposit amount, as stated in the relevant promotion) must be wagered before a withdrawal can be processed. Wagering contributions vary by game type: slots typically contribute 100% towards wagering requirements, while live casino and table games may contribute at a lower percentage as detailed in the promotion terms.

5.3 Bonus Abuse

10wen employs automated and manual systems to detect bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion, placing offsetting bets across markets to guarantee profit irrespective of game outcomes (known as "arbing" or "matched betting"), exploiting software errors or malfunctions, and collusion with other players. Players found to have engaged in bonus abuse will have their accounts suspended, all bonus balances forfeited, and any winnings derived from abusive play voided.

5.4 Expiry

Bonus funds and free spins expire as specified in the applicable promotion terms. Expired bonuses cannot be reinstated under any circumstances. It is the player's responsibility to check the expiry date and wagering status of any active bonus from within their 10wen account dashboard.

6 Gaming Rules & Betting Markets

6.1 Game Integrity

All casino games available on the 10wen platform — including slots, live dealer tables, bingo, and fishing games — operate using certified Random Number Generator (RNG) software or, in the case of live dealer games, real physical game equipment broadcast via HD live stream. Game outcomes are determined independently of any action by 10wen staff and are subject to independent third-party fairness auditing.

6.2 Sports Betting Rules

10wen's sports betting markets, including PSL cricket, international T20I and ODI fixtures, and other sporting events, are governed by the specific sports betting rules published in the sports betting section of the platform. These rules address matters including void bets, abandoned matches, postponed events, in-play bet acceptance, and settlement procedures. Players are strongly advised to read the applicable sport-specific rules before placing bets.

6.3 Malfunctions

In the event of a technical malfunction, system error, or software failure that affects game results or odds display, 10wen reserves the right to void all bets or game rounds affected by the malfunction. No payout will be due in respect of any game round or bet that was materially affected by a technical error, regardless of the displayed outcome. 10wen will make reasonable efforts to notify affected players promptly.

6.4 Maximum Payout Limits

Individual game and event payout limits apply across all 10wen products. These limits are displayed within each game or market and represent the maximum amount that can be won from a single game round or bet, regardless of the theoretical win amount. Winnings exceeding applicable payout limits will be capped at the stated maximum.

7 Prohibited Conduct

The following actions are strictly prohibited on the 10wen platform. Engaging in any prohibited conduct may result in immediate account suspension or permanent termination, forfeiture of balances, and reporting to relevant authorities:

• Registering or maintaining more than one account on the 10wen platform;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Using automated scripts, bots, artificial intelligence tools, or any other software to interact with games or betting markets in a manner not intended for human players;
• Attempting to manipulate game outcomes or exploit software vulnerabilities, bugs, or errors;
• Engaging in any form of money laundering, including using the 10wen platform to cycle funds through deposit and withdrawal transactions without genuine gaming activity;
• Using stolen, unauthorised, or fraudulently obtained payment instruments to deposit funds;
• Colluding with other players in poker, live dealer games, or any other multi-player format;
• Engaging in any form of harassment, abusive language, or threatening behaviour towards 10wen staff or other players via live chat, messaging, or any other communication channel;
• Attempting to circumvent any self-exclusion, account restriction, or responsible gaming control that has been applied to your account;
• Accessing the platform using a VPN, proxy, or other IP masking service for the purpose of circumventing geographic or account restrictions.

8 Responsible Gaming

10wen is firmly committed to providing a safe and responsible gaming environment. We believe that gambling should be an enjoyable leisure activity, not a source of financial or personal distress. As part of this commitment, 10wen provides the following responsible gaming tools to all registered players, accessible directly from within the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit limits to control your spending. Changes to increase limits take effect after a 48-hour cooling-off period;
• Session Time Limits: Configure automatic session time alerts or hard session cut-offs to manage the duration of your gaming sessions;
• Loss Limits: Set maximum loss thresholds over a defined period to prevent chasing losses beyond your personal budget;
• Reality Checks: Enable periodic on-screen reminders showing the duration of your current session and net gaming results;
• Self-Exclusion: Apply a temporary cooling-off period (24 hours to 6 months) or a permanent self-exclusion from all 10wen games and services. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

Players who believe they may have a problem with gambling are strongly encouraged to visit our dedicated Responsible Gaming page for detailed guidance, self-assessment tools, and links to professional support organisations. All 10wen games and betting services are available only to players aged 21 years and older.

9 Intellectual Property

All content on the 10wen platform — including but not limited to the 10wen brand name, logo, website design, graphics, game interfaces, software code, marketing materials, and written content — is the exclusive intellectual property of 10wen or its licensed content providers and is protected by applicable international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the 10wen platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to: copy, reproduce, or distribute any platform content; reverse-engineer, decompile, or disassemble any platform software; use any 10wen trade marks or branding without prior written authorisation; or create derivative works based on any 10wen content.

Any unauthorised use of 10wen intellectual property may result in immediate account termination and legal action to the fullest extent permitted by applicable law.

10 Disclaimer & Limitation of Liability

The 10wen platform is provided on an "as is" and "as available" basis. While 10wen takes all reasonable steps to maintain platform availability and security, we do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law, 10wen expressly excludes all liability for:

• Any loss or damage arising from platform downtime, technical malfunctions, or interruptions to internet or mobile network connectivity;
• Any indirect, incidental, consequential, or punitive loss, including loss of data, loss of profits, or loss of business opportunity;
• Losses arising from a player's reliance on information displayed on the platform, including odds, game statistics, or promotional material, where such information contained an error;
• Any loss arising from unauthorised access to a player's account where the player failed to maintain adequate credential security;
• Delays in deposit or withdrawal processing caused by third-party payment providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast.

Nothing in these Terms shall exclude or limit 10wen's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

11 Amendments to These Terms

10wen reserves the right to amend, update, or replace these Terms at any time and for any reason, including to reflect changes in applicable law, regulatory requirements, platform features, or business operations. When material changes are made, 10wen will notify registered players via the email address or mobile number associated with their account, and/or by displaying a prominent notice on the platform homepage, no less than seven (7) days prior to the amended Terms taking effect.

It is your responsibility to review these Terms regularly. The "Effective Date" at the top of this document reflects the date on which the current version of these Terms came into force. Your continued use of the 10wen platform after the effective date of any amended Terms constitutes your unconditional acceptance of the revised Terms.

12 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter, including non-contractual disputes or claims, shall be governed by and construed in accordance with international gaming licensing standards and the applicable laws of the jurisdiction in which 10wen holds its gaming licence.

In the event of a dispute between you and 10wen, you are encouraged to first contact the 10wen support team at [email protected] with full details of your complaint. 10wen will acknowledge all formal complaints within 24 hours and aims to resolve them within five (5) business days. If a satisfactory resolution cannot be reached through direct support, the matter may be escalated to the applicable dispute resolution body designated under 10wen's gaming licence.

Nothing in this clause shall prejudice either party's right to seek urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.